I’ve had a lot of folks ask me about that Amazon “exposé” in the New York Times. All I can say is that I’ve never seen anything like what was described in that story and have every confidence that the leaders to whom I’ve reported at Amazon would never tolerate anything like it. Which isn’t to say those individual cases didn’t happen, necessarily. But current and former Amazon white-collar employees is a pool large enough that anyone would be able to cherry-pick a few examples to prove any point. I feel bad that those unlucky folks had such horrific experiences, and I hope that the people responsible for them have, as the Amazon saying goes, been “promoted to customer”.

But the Amazon described in that New York Times story is not the Amazon I know and have happily worked for the past five years.

Obligatory Disclosure Notice.